Comments from ATSAcoustics.com Customers

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This is a project we completed this weekend. Six Faux Windows 24 x 69 and hung with the professional installation brackets. - Pastor Mark Dillon
- Oak Harbor UPC
 
While I was happy with the look, general construction quality, and acoustic effectiveness of your panels, I’m compelled to report a few problems with my order.

First, and foremost, my order (which was supposed to contain approx. 23 panels with BEVELED edges) was shipped with all SQUARED edges. The ’’QC’’ field on the card attached to each panel was uninitialed.

Second, the mounting templates included with my order were not able to be used to flush-mount open-backed panels. Accordingly, I had to go through the effort of creating custom templates.

Third, at least one of the panels arrived severely warped- rendering it unable to be mounted. Perhaps you should begin using plywood for your frames, as it is less prone to warping (if you haven’t done so already).

Finally, while I’m aware that anyone can make mistakes, the enormous cost and inconvenience suffered by the customer in returning defective/incorrect items to you essentially prevents them from doing so. As a result, the customer is stuck with those items. Please please please make more efforts to ensure that the panels shipped are the same as those ordered. Thank you.
- Daniel from Bay Shore, New York

Reply Comments: Thank you for your comments and feedback, Daniel. We apologize for letting you down, and we would sincerely like to resolve this problem. I’ve talked with our Inside Sales Engineers, and they will contacting you immediately. Thanks again, Daniel.
 
Installation of ATS Acoustic panels in microsuede fabric in the tasting room at Pour WIne Bar & Bistro.
- Pour Wine Bar & Bistro
 
After all these years your panels still works great, look great, and I still get compliments on the layout. I hung them in a timeless fashion that is not only visually pleasing, but they also complement my music. Thank you kindly, David.
- David
 
I received the panels today, and I am thrilled. My husband loves vintage maps and museums. The panels will make his "man cave" more elegant and make his investment in his sound equipment more worthwhile. The template provided was extremely helpful. The art panels are a great 2 in 1 solution.
- Lori
 
Hey ATS, Yesterday I received the panels I ordered. Installation was a breeze and the difference to the listening environment has been greatly improved. I am certainly impressed by the high quality of panel construction and customer service in turning my order around so quickly. So much nicer than cheesy foam applications at a very competitive price. Awesome! Thanks, Cliff
- Cliff
 
We have already received requests on the manufacturer of the panels, because they came out so nicely. I am especially pleased with the subtle black and grey stripes on the panel ’Love one another’. Thank you for a job well done!
- Brookfield Congregational Church
 
We installed the panels in our newly constructed Multi-Purpose Room. It was very successful and we have received numerous positive comments on how well the acoustic panels worked. The panels look great too.
- Fairmount United Methodist Church
 
Hi John, I can’t thank you enough for getting the panels in my hands so quickly. Right in the middle of the Christmas rush even! As you can see in the pic I moved the booth to the side wall and hinged the right side panel for access ease. This is the best pic I can get without buying new wide angle camera lens. All recording components fit just right, with room to comfortably move and perform. Two days ago I recorded and submitted my first audition reel, we’ll see how that goes. I have to tell you though, it sounds GREAT! Thanks again to you and everyone at ATS for a great product and service.
- Dan
 
The panels have really helped alleviate a lot of the reflective sound issues and visually "warmed up" our Sanctuary.
- East Side Community Church
 
Panels arrived today and thanks. Real nice!
- Michael
 
Thanks to the priceless ’piece-by-piece recommendations’ & guidance from VO Studio Tech WIZARD, George Whittam, of ElDorado Recording Services. I just jacked-up my Voiceover recording booth for a crisper, cleaner, DEADER sound with the addition of some beautiful, new acoustic sound panels from ATS Acoustics and removal of a bunch of clutter & useless dreck. Just sent off my first audition ’post-cleanse’ and man oh man, WHAT a difference! A few minor tweaks and i’ll be all set. Thanks George & ATS for helping me to take it to the next level!
- Mark
 
The panels are outstanding! Thank you for your consultation and working with my requirements. The panels were very easy to install as well!
- Ken from Syosset, NY
 

- Daniel
 
Easy to install, and the panels were in good condition when we opened the crate.
- Corflex, Quebec, Canada
 
I just wanted to thank you all for your professionalism, patience, customer service and great acoustic panels! They are now installed, looking beautiful and doing their job in our tasting room.
- Cinnabar Winery from Saratoga, CA
 
Hey ats, I just put these up. Thanks for a good product!
- Paul
 
I just wanted to let you know that we are extremely pleased with the acoustic panels that you made for us. The quality is amazing! The workmanship is superior! Delivery was lightening fast! I thought you might enjoy seeing some photos of how we used the panels in our newly renovated, small conference room. Thank you so much for all your help. It was a pleasure doing business with ATS Acoustics.
- Satisfied Customer
 
We put 5 panels in the hallway and the difference is quite marked. The Great Room is much, much better in terms of acoustics. Please thank your group for all their help and patience. Take care.
- Don
 
No more ceiling bounce at my home rig. Thanks ATS —
- Eric from Brooklyn, New York
 
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I would highly recommend ATS for your sound control needs. We will be calling them again in the near future for other rooms that we need to treat.
- Pastor Barry Todd, Canada
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